Privacy Policy

Introduction

Welcome to https://garage-door-service-lakewood.hotscoop.net! We are dedicated to protecting your privacy and ensuring that your personal data is handled with the utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our users, in adherence to various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal data in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), California, USA
Colorado’s Consumer Protection Act (CPA)
Utah’s Consumer Sales and Service Act (UCPA)
Connecticut’s Connecticut Data Privacy Act (CTDPA)
Virginia’s Consumer Data Protection Act (VCDPA)
South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

Our official website at https://garage-door-service-lakewood.hotscoop.net
Any mobile applications or software developed and maintained by us
Services and products offered through our platform
Interactions between users and our team via emails, phone calls, texts (SMS), and other communication channels

Please note that this policy does not extend to third-party services or platforms accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such services.

Processing Activities

This Privacy Policy guides our practices when:

You use our applications, access our website, or engage with our services as an authorized user.
You visit any websites linked to this Privacy Statement.
We communicate with you via newsletters, emails, phone calls, or text messages.

Personal Data Collection

We collect various types of personal information from our users to enhance their experience and improve our services. The categories of data collected include:

Account Information: Details required to create and manage your user account.
Payment Information: Transaction details, payment card numbers, and billing addresses for processing payments.
Financial Information: Banking information, if shared for direct debits or refunds.
Purchase Information: Items bought from us, order history, and associated details.
Mobile Device Identifiers: Unique identifiers from your mobile device to improve our app’s functionality.
Location Data: Geographic coordinates when you use our location-based services (with your consent).
Feedback: Comments, reviews, or responses provided by users to enhance our services.
Social Media Information: Details obtained from social media platforms when you choose to connect with us via these platforms.
Product Information: Preferences, customization options, and product interactions to personalize your experience.

We collect this data through various methods, including user input forms, order processes, surveys, analytics tools, and automated technologies like cookies. Additionally, third-party service providers may share personal data with us for specific purposes, governed by their respective privacy agreements.

Cookies

We use cookies to improve your experience on our platform and gain insights into user behavior. Cookies are small text files stored on your browser that serve various functions:

Strictly Necessary: These ensure basic functionalities of our website, such as secure login.
Preference: Remembering your preferences and settings to personalize content.
Analytics: Tracking aggregated data for analytics purposes to understand user behavior.

Users can manage non-essential cookies through our Cookie Manager, allowing them to control their cookie preferences.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. Our retention periods vary based on the type of data and its purpose:

Financial and transaction data may be retained for up to 7 years due to legal requirements.
Order history and customer support interactions are typically kept for 3 years after your last activity.
Marketing-related data, such as email open rates, is usually deleted after 24 months of inactivity.

Once the retention period expires or upon your request, we securely delete or anonymize your personal data.

Your Rights

We respect your privacy and acknowledge that you have certain rights regarding your personal information, depending on your jurisdiction:

Access: You can request access to the personal data we hold about you.
Rectification: Have inaccuracies in your data corrected or updated.
Erasure (Right to be Forgotten): Ask for the deletion of your data if there is no compelling reason to retain it.
Restriction: Limit our processing of your data under certain circumstances.
Portability: Receive a copy of your personal data in a structured, commonly used format.
Objection: Object to or opt out of processing activities based on consent or legitimate interests.
Non-Discrimination: Be free from decisions based solely on automated processing.

To exercise any of these rights, please contact our Data Privacy Team via the channels mentioned below. We will respond to your requests in a timely manner and in accordance with applicable law.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any significant modifications will be notified on our website, and updated versions will be posted here. We encourage you to review this page periodically to stay informed about your rights and obligations regarding personal data.

Contact Information

If you have any questions, concerns, or requests related to privacy or data protection, please contact us:

Email: [email protected]
Postal Address: [Provide physical address]

We appreciate your trust in our services, and we are committed to safeguarding your privacy throughout your interaction with us.